TOA PAYOH VETS
toapayohvets.com

Date:   26 July, 2008    
Focus: Small animals - dogs, cats, hamsters & rabbits.

 

 
Giving what the customer wants make for a sustainable business. If not, the customer just goes to the competitor.
But should the vet care about the interest of the puppy?

"We want the puppy neutered today," the mother and her teenaged son put the smaller than normal sized Cavalier King Charles on the examination table this bright Sunday morning. 
 
"He is just 3.5 months old," I said. "Why do you want to neuter him at such a young age? If he is a stray, he may be neutered to prevent him procreating when he is older and there are humane organisations doing such operations."
Mum said, "He bites everybody. He barks back when scolded. He bites if we spank him. He pees everywhere."

"If you neuter him now, his 'kuku' will not develop to the adult size. He may have difficulty urinating later on as his body matures and his male organ is juvenile. I suggest 6 months of age to neuter him. 
 
The pup was a rascal at home. But he was rather quiet and docile when I examined him. I can't imagine him being a nuisance at home. 

"He has the heart of the lion," I said. "He is the alpha male and is testing both of you and knows that he can dominate both of you.'

I asked the fair skinned teenager, "I must say that the puppy is not afraid of you.  You have to be like the RSM (Regimental Sergeant Major) in the army. You give commands in a loud voice so that the puppy respects you."  

Mum laughed, "My son is not in the National Service yet. He is still studying."

"Puppies bite to communicate with people or they are teething.  Whenever the puppy wants to bite, you grasp his muzzle with one hand and spank your hand over his muzzle. At the same time, you say 'no biting' loudly and firmly. As this puppy is young and impressionable, he will learn to behave. However you must catch him misbehaving to be effective " I demonstrated the technique to the owners.

The young man said, "I read in the internet that you hold the neck of the puppy to discipline him." 

"How do you do it?" I asked him. He did not demonstrate. 

"You hold the scruff of the neck," I showed him. "Some dams carry the puppy on the scruff of the neck. Some puppy books advocate this method to discipline the puppy. Dams will quickly nip on the progeny's skin to stop the painful bites of play-biting." As I gripped the puppy's scruff, he emitted a loud scream as if he was being murdered. I put the puppy down so as not to distress the owners.   
 
"As for him peeing everywhere, what is his peeing habit?" I asked. 

Mum said, "The puppy will pee onto the newspapers on the pee pan when he is crated. But when he is let out, he will pee everywhere in the apartment."

"Is your crate too high for the puppy to climb into?"  I asked. 

"Yes, the door is too high," the young man said.

"So the puppy could not go back to the crate to pee if he needed to. You can't blame him."

"What should we do?" the mum asked.

"Buy a bottle of white vinegar from the supermarket to neutralise the puppy's urine smell. Dilute 1 cup of white vinegar to 3 cups of water. Use a piece of cloth to soak this solution and then wipe the floors of the apartment. Do not use a mop as it will have a lot of urine smell."

I continued, "In the meantime, put the puppy confined in the kitchen and take out the pee pan with newspapers. Put it on the floor. Take some puppy urine from the soiled newspapers. Put it onto the 2nd layer on the pee pan."

Mum frowned on the mention of using the kitchen, imagining lots of pee everywhere. So how could she cook?
 
The young man said, "Is it OK if I put him in my bedroom?"

"Yes," I said. "Train him well. His mind is a clean slate at this age. If you need to neuter him, wait for him to grow up to 6 months of age."     

Giving what the clients want is good for business. Sometimes it is the interest of the puppy that the vet has to consider. There is always a risk of losing the customer if one does not provide what the customer wants.    

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Revised: July 26, 2008

Community Education:  Be Kind To Pets

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